Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag your own experience with an online casino in Ireland? This page explains how to reach the Online Casino Ireland team and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busier periods. Please include as much detail as possible — the casino name, the page you're referring to, or a screenshot if it's relevant — so we can look into it properly.
What we can help with
Online Casino Ireland is an independent review and comparison site for players in Ireland weighing up their options across real money online casinos. We're not a customer support desk for any individual operator, so we can't process withdrawals, resolve account disputes or answer questions about your personal balance. What we can do is help with:
- Corrections or updates to information on a casino review, bonus offer or comparison table
- Feedback on your own experience with an operator listed on the site — good or bad
- General questions about how we assess and rank online casinos for Irish players
- Queries about our content, such as licensing information, payment methods or wagering terms explained on the site
- Suggestions for casinos or topics you'd like to see covered
If your query is about an issue directly with a casino operator — a delayed payout, a locked account, or a bonus dispute — you'll need to raise that with the casino's own support team first, and escalate to their licensing authority if it isn't resolved. We're happy to hear about the outcome afterwards, since it helps keep our reviews honest and current.
Reporting a problem with a listed casino
We rely partly on reader feedback to keep our rankings accurate. If you've come across something concerning at an operator we've reviewed — unclear terms, slow support, a licensing issue, or anything that doesn't match what's on the page — let us know. We'll look into it and update the review where the information checks out. This doesn't affect any commercial arrangement we may have with an operator; our about page explains how the site is run and funded.
Before you get in touch
A few common questions are already covered elsewhere on the site, so it's worth checking these first:
- For guidance on setting limits, self-exclusion tools, or where to find support if gambling stops being fun, see our Responsible Gambling page.
- For the rules that govern how Online Casino Ireland presents information and what our content does and doesn't guarantee, see our Terms and Conditions.
- If you're looking into options outside the usual Irish-facing sites, our page on non-GamStop casinos explains what that means and what to check before signing up.
These pages answer a lot of the questions we get asked most often, so they're a good starting point before sending an email.
What happens after you contact us
Once we receive your message, it goes to the editorial team rather than a generic inbox that gets forwarded around. We'll read it, check it against the relevant review or page, and reply directly — either with an answer, a correction we've made, or an explanation if we're unable to act on the request. We don't outsource enquiries to the casinos themselves, so anything you tell us stays with us unless you ask us to pass it on.
A quick note on what we can't do
We're a comparison and information site, not a gambling operator, a payments processor or a regulator. We can't verify individual player accounts, issue refunds, or intervene in a dispute between you and a casino. If you're dealing with a live account issue, contacting the casino directly — and their licensing body if needed — will get you a faster and more useful answer than we can give.
If none of the above quite fits what you're after, send us an email anyway. We'd rather hear from you and point you in the right direction than have you leave with an unanswered question.